Doing Business in Canada - CPMA

Doing Business in Canada - CPMA

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The CBSA offload policy applies to commercial highway shipments. Under the CBSA's time standard, goods must be presented for examination within two hours. The Border Wait Time Service Standard for Highway Commercial Primary Processing is set at 45 minutes (7 days a week) with an annual average performance target of 90%. Any complaints in the Commercial Examination process are resolved by the CBSA using Form E95: Complaint Analysis Information Sheet . Complaints that are resultant from the offload process are to be resolved by the private sector. The carrier or importer should contact the port where they believe the damage occurred, obtain the contact information for the offload service provider and then proceed with their claim from there. Marine The CBSA is responsible for the examination of marine containers, but does not control, influence, or charge for the movement of containers to and from the CBSA, and/or offloading and reloading of containers. The CBSA's Marine Container Examination Service Standard states that the CBSA will strive to conduct a marine container examination within 24 hours. The 24 hour period includes the time for the CBSA to perform a physical examination of goods contained within a marine container located at one of the container examination facilities in Prince Rupert, Vancouver, Montréal or Halifax. The time will be calculated from the moment the CBSA begins the examination until the examination is completed and goods are made available for warehouse workers to reload the container. Note: This service standard does not include weekends or holidays, fumigant testing and ventilation procedures, container reloading times and containers that are resultant for contraband.

Learn more about the marine container examination process.

1.6.8 Transportation – Regulatory Guidelines for Trucking

Provincial and territorial regulations govern the operation of the commercial bus and truck industry except for the rules and regulations Transport Canada's Motor Carrier Division sets in support of the safe operation of federally-regulated (extra-provincial) motor carriers and commercial vehicle drivers. The federal government only has authority over extra-provincial truck and bus carriers that carry goods or passengers across a provincial or international boundary.

• Learn more about Transport Canada regulations • Learn more about regulatory guidelines for trucking in Canada

1.6.9 Good Importing Practices for Food Food products require more careful handling than other commodities. Food should not be shipped with dangerous or hazardous goods (chemicals, auto parts, etc.). Food shipments that

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